Bird feces all over my car.
Rodent feces inside the engine compartment.
Horrible service. Horrible people.
Their car storage warehouse is a joke. They advertise covered, safe place to store your car. Complete lie. Dusty and dirty. These idiots have no respect for you or your property. They are complete a-holes.
At the end of my storage, they rolled my car out of the warehouse, parked it on a dusty road, with a dead battery and told me to go pick it up. Nobody there to help you, nobody to there to apologize for the bird feces. They truly don't give a darn about your property - they claim to be not liable for anything. You want proof? See:
h ttp://205.149.7.66/~ewelina/es/
You'll be sorry you dealt with these pigs.

We moved from SF to Oakland and the movers completely ruined almost every piece of furniture we had. They packed the furniture in the truck without using padding so everything arrived with deep scratches and cuts in the wood. When we brought this to the attention of the movers, they told us we could file a claim with the manager.

This is where the real fun began...let's see, first the manager was on holiday for a month and couldn't return our calls. Next our file was misplaced and they had no record of our move. Following that we were asked to submit photos of the damaged items and await the arrival of an assessor who would determine if Emerald was liable. Guess what...one year later and no assessor, no returned calls, nadda. This company is so piss-poor in not only delivering your furniture but in delivering customer service, you are a fool to give them your business

Emerald Moving & Storage


I have used emerald a number of time over the years and each time have had a great experience. My last move was only 2 weeks ago, booking the move was a pleasure the girl in the office....had a warm friendly irish accent....and was a delight to speak with. She gave me a great estimate and told me of all charges.....she even advised me that sometimes move can go over the estimate.

I didnt mind i was glad to hear honesty!!! I got a confirmation email on the day then a call 2 days in advance to re-confirm!! Excellent!! The 3 guys showed up on time, egar to work and work they did! Even thing was packed up loaded, unloaded and placed in the new home all with in the estimated time.

I found this company as a whole a pleasure to deal with from beginning with the friendly office staff ending with the hard working guys.

I would highly recommend these guys!!!

The original estimate for my apartment was approx. 3 hours, which later turned into a 7 hour move! Considering this was a small one bedroom move, I was as patient as possible considering the cost was the highest one bedroom move I have ever epxerienced....and I have moved often. In addition, the customer service was horrible! The office manager has a horrific, unhelpful attitude.
I do NOT recommend Emerald.

I am extremly happy to write this review about this compan.
I can't say enough about the experience that I just had with this company. I called their office and hired a team of three guys, who showed up promptly at 8:30 a.m. on a Saturday.This was the time given by the friendly staff.The movers came proceeded to clear out my two-bedroom apartment in less than two hours. They were phenomenally efficient while at the same time being equally careful with my stuff. They were all very friendly and had a great attitude all day, even as they struggled mightily to get my gigantic mattress a large Armoire, up a very tight, 37-stair stairwell at my new house. I was Very impressive. the rates were very competative compared with the competition.This included a large truck. Towards the end of the move we decided to store some of our items.The movers took our items to their storage facility in San francisco. The next time you move, give these guys a call; you'll be glad you did.